Refund Policy

Every payment you make to Social Magnum is covered by a full money-back guarantee for 14 days from the charge. Ask within that window and we refund the whole amount. No questions, no forms, no hoops.

• It applies to every charge — your first purchase, any renewal, an upgrade, or an add-on. There is no "first purchase only" catch.
• It applies however you paid: card, bank transfer or cryptocurrency.
• It covers the amount you actually paid, including when a promo code reduced it.
• It exists so paying for Social Magnum is risk-free. The free plan and trials never charge you in the first place, so nothing there ever needs refunding.

A renewal is just another charge, so the 14-day guarantee covers it like any other. On top of that, you stay in control before the charge ever happens:

• Turn auto-renewal off in Billing at any moment. Your plan then simply ends at the period you already paid for, and you keep full access until that date.
• We email you a renewal reminder before charging, so a renewal is never a surprise. If one still catches you out, ask within 14 days and you get it back.
• Canceling never deletes your content. The account moves to the free plan and your data stays put.

Plan changes (upgrades and downgrades) follow the behavior shown on the billing page at the moment you confirm the change.

Crypto payments are covered by the same 14-day guarantee as every other payment. What differs is only the plumbing: a blockchain transaction is final, so there is no processor that can reverse the original payment. We send you a new one instead.

• Your refund is paid to a wallet address you give us, in the same cryptocurrency you paid with.
• The only deduction is the network fee the transfer itself costs, which goes to the blockchain and not to us.
• Double-check the wallet address you send us. A crypto transfer cannot be recalled once it is broadcast.

• Email support@socialmagnum.com with the subject "Refund request".
• Send it from the email address on your Social Magnum account.
• Include the invoice number, which is on every receipt email and on your billing page.
• We reply within 2 business days.

• Card and bank payments are refunded to the original payment method, through whichever processor took the payment. Banks typically show it within 5-10 business days.
• Crypto refunds are sent to the wallet you provide, minus the network fee.
• We never need your card number to refund you; the payment processor handles it end to end.

Please contact us before disputing a charge with your bank. A refund from us is faster than a dispute, and a dispute opened while a refund is already processing can freeze both for weeks. Accounts that file chargebacks on legitimate, delivered service may be suspended, as described in the Terms of Service.

Questions about this policy? Ask a human:

• Email: support@socialmagnum.com
• Mail: METAFLUX MEDIA LLC, 30 N Gould St, Ste 23881, Sheridan, WY 82801, United States