Data Deletion Instructions

You have several ways to remove your data from Social Magnum:

Option 1. Revoke access from the platform (instant)

Remove Social Magnum from the connected platform's own settings:

• Facebook: Settings → Business Integrations → find Social Magnum → Remove
• Instagram: Settings → Apps and websites → remove Social Magnum
• Threads: Account settings → connected apps → remove Social Magnum
• TikTok: Settings and privacy → Security → Apps and websites → remove Social Magnum
• YouTube: Google security settings → third-party access → remove Social Magnum
• Pinterest: Settings → Security → Connected apps → revoke Social Magnum
• Bluesky: Settings → App passwords → delete the password you created for Social Magnum
• Mastodon: Preferences → Account → Authorized apps → revoke Social Magnum
• X: Settings → Security and account access → Apps and sessions → Connected apps → revoke Social Magnum
• Telegram: remove our bot (the @-handle shown in the Telegram connect dialog) from your channel or group's administrators
• Discord: Server Settings → Members (or Integrations) → remove the Social Magnum bot
• Slack: workspace Settings & administration → Manage apps → remove Social Magnum
• Dev.to: Settings → Extensions → DEV Community API Keys → revoke the key you created for Social Magnum
• Tumblr: Settings → Apps → revoke Social Magnum
• WordPress (self-hosted): wp-admin → Users → Profile → Application Passwords → revoke the password you created for Social Magnum
• WordPress.com: Security settings → Connected applications → remove Social Magnum
• Lemmy: change your password on your instance (this invalidates the session token we hold), or simply disconnect in-app
• Nostr: disconnect the identity in-app — that erases our encrypted copy of your key, which is the only access we ever had; the identity itself stays yours
• Listmonk: Admin → Users → delete the API user you created for Social Magnum on your own server
• Whop: Dashboard → Developer → delete the API key you created for Social Magnum
• eBay: My eBay → Account → Sign in and security → Third-party app access → revoke Social Magnum. Use the corresponding Sandbox account settings for a test connection.
• Etsy: open your Etsy account's connected apps and revoke Social Magnum. This revokes access; it does not delete Etsy listings, orders or our saved drafts.
• LinkedIn: Settings & Privacy → Data privacy → Other applications → Permitted services → remove Social Magnum

When you remove the app from Facebook, Facebook invalidates the access tokens it issued us — from that moment nothing can be read or published with them. Meta also notifies us through a signed deauthorize callback, which we verify and acknowledge with a confirmation code. The now-dead connection shows as needing Reconnect in the app; delete it there in one click (Option 2), or email us (Option 3) and we purge the records within 30 days.

Option 2. Disconnect individual accounts (in-app)

1. Log into Social Magnum
2. Go to Social Accounts
3. Click the trash icon on any connected account, any of the 20+ networks, you want to disconnect
4. For soft-disconnected accounts, click the trash icon again to permanently delete

Permanent deletion removes the account record, its encrypted access token, associated scheduled posts, and cached analytics. This cannot be undone.

Ecommerce and UGC controls

For a shop, open E-commerce Shops and choose Disconnect shop. We remove our stored credentials and stop new shop access. The shop record, saved listing drafts, staged images/PDFs and submission history remain. To remove those records, send a deletion request naming the workspace and shop. Do not send API keys, tokens or passwords.

For Shopify, you can also uninstall Social Magnum from Shopify Admin to revoke access. Our uninstall handler clears the saved credentials, and Shopify's shop-redaction request removes the applicable shop records, saved product drafts and staged files. We process Shopify's customer-data requests, but do not retain a customer contact database or persist the order summaries fetched for your overview. Incomplete Shopify installation handoffs expire after one hour and are removed by scheduled cleanup. You can request a copy or deletion of saved shop data by contacting us.

UGC Studio's saved video records and Media Library uploads have a 30-day retention window; files still used elsewhere in the App can remain while needed. Brand profiles and Ecommerce drafts are not covered by that automatic sweep. You can request deletion of your brand profiles, project/job records, uploads and exports by email without waiting for the media window.

eBay seller data and account closure

Disconnecting an eBay shop removes our access and refresh credentials. To delete stored shop identity, drafts, uploaded photos and submission receipts, email support@socialmagnum.com with your Social Magnum account email, workspace and shop name. We verify authority and act promptly; the general 30-day request window is an outer limit, not a reason to delay an eBay request. Shorter legal or platform deadlines take precedence.

For eBay account-closure notifications, our server verifies eBay's signature and matches the account's immutable identifier. For matching records, it clears credentials, removes private listing photos and deletes the shop, drafts and submission receipts. A failed cleanup is not acknowledged as complete and remains eligible for eBay delivery retries. The production notification subscription must be activated and tested before live eBay access is enabled.

We do not retain a separate eBay buyer database or raw order responses. eBay data is not used for AI training or advertising. Removing our copies does not end listings, cancel orders or delete photos already hosted by eBay; manage those records with eBay. Backups remain access-restricted and any restoration must reapply completed deletion requests before data is made available.

Option 3. Request full account deletion (email)

To delete your entire account and all associated data, email us:

support@socialmagnum.com

Include:

• Subject line: "Data Deletion Request"
• The email address associated with your Social Magnum account
• Your name, and the workspace, shop or UGC project if you want only specific data deleted

We verify your authority over the requested data, process deletion within 30 days and confirm by email. For stored YouTube API data, requests or authorization revocations are handled as soon as possible and within seven calendar days. Any shorter applicable deadline takes precedence. We may retain records required by law and will explain applicable exceptions. Restricted backups expire through their normal rotation. Leaving a shared workspace does not authorize erasing other members’ or the owner’s records.

Subject to the verification, shared-workspace and retention limits above, full account deletion covers:

• Your user account and profile information
• All connected social account records, across all 20+ networks, and their encrypted access tokens
• All scheduled and historical post records, and drafts
• All cached analytics and insights
• Workspace, team membership, and account-assignment records
• UGC brand profiles, generation/project records, uploaded references and saved exports in the request
• Ecommerce shop records and credentials, listing drafts, staged images and PDFs, and submission/publication history in the request
• Media files stored on our cloud infrastructure within your verified deletion scope, except any explained lawful retention

• Content already published: once a post is published to a social network, it lives on that platform. Deleting your data from Social Magnum does not remove already-published posts. Use the platform directly to delete them.
• Etsy and Shopify products and orders: deleting Social Magnum data does not cancel a sale, remove a platform draft or published product, refund a buyer, or close a shop. Use the originating platform's own controls and retention process.
• External copies: downloads, copies already published or shared, and records held independently by your AI agent, AI provider or payment processor are subject to their own controls and legal duties. Where a provider processes data on our behalf, we coordinate deletion as applicable.
• The platform's own records: Meta retains its own logs of API calls and permission grants under its Privacy Policy.

When you remove Social Magnum from your Facebook Business Integrations, Meta sends an automated, signed request to our servers. Our system:

1. Receives and verifies the signed request from Meta
2. Records the request and returns a confirmation code to Meta for your records
3. Facebook has already invalidated the token on its side, so the connection stops working immediately and shows as needing Reconnect in the app
4. Delete the connection record in Social Accounts (one click), or email us quoting the confirmation code, and we purge the stored records within 30 days

Removing the app in your Facebook settings severs our access by itself. Removing the stored record afterwards is the one in-app click (or email) above — we deliberately do not guess which records belong to a Meta user id, so deletion of stored data is always an action you confirm.

Questions about data deletion:

• Email: support@socialmagnum.com
• Mail: METAFLUX MEDIA LLC, 30 N Gould St, Ste 23881, Sheridan, WY 82801, United States