How can we help?

Getting started

• What can I do with Social Magnum?

  Connect your Facebook Pages, Instagram Business or Creator accounts and Threads profiles, then compose, schedule and auto-publish content to all of them from one place — solo or with your team, in your own timezone.

• How do I confirm my email?

  New email signups get a confirmation link by email. Until you confirm, a bar at the top of the app lets you resend it. A confirmed email is required to connect accounts, publish, or change plans. Google and Facebook sign-ins are already verified.

• Can I use Social Magnum in my language?

  Yes. Open the profile menu → Language and pick from 16 languages — the whole app translates. Your choice is remembered on this browser.

Accounts & connections

• How do I connect a Facebook Page?

  Open Add social account from the menu, click Connect, sign in with Facebook, and pick the accounts you manage. Only a workspace owner or admin can add new accounts.

• Can I manage Instagram and Threads too?

  Yes. Connect Instagram Business/Creator accounts and Threads profiles from Add social account, then compose and schedule to them right alongside your Facebook Pages.

• Why can't I connect an account on this device?

  Free accounts run on one device (PC). If this device already has a free account, connecting more is disabled — upgrade to any paid plan to connect here, or use your original device.

Publishing & scheduling

• How does scheduling work?

  In Create Post, choose your content, pick a date and time, and Social Magnum publishes it automatically at that time in your selected timezone. Set your timezone in Account settings → Preferences.

• Which timezone do my posts publish in?

  The timezone set in Account settings → Preferences. Pick a time when scheduling and Social Magnum handles the rest — your posts go out at that local time, wherever you are.

• A scheduled post failed — what should I do?

  Check that the account is still connected and that you're within your plan's account limit. Reconnect it from Social Accounts if needed, then retry the post from Post Manager. Permanent failures also trigger an email with the details.

Team & workspaces

• What are workspaces?

  Workspaces are separate spaces to organize your accounts and team — for example one per brand or client. Switch between them from the switcher at the top-left. Each workspace only shows the accounts assigned to it.

• How do I invite teammates?

  Go to Team, enter their email, choose a workspace and a role, and send the invite. They'll get an email to join and set a password.

• What's the difference between Admin and Member?

  Admins can add and manage social accounts in a workspace. Members can work with the accounts assigned to them but can't add new ones. Only the workspace owner manages the team.

Billing & plans

• How do I upgrade my plan?

  Open the profile menu → Pricing, choose a plan (add any extras), and continue to the card step. Online checkout is rolling out — until then we'll help you switch over.

• How do add-ons work?

  On any paid plan you can add extra social accounts ($3/mo each) or team members ($2/mo each) with the steppers on the pricing cards — the price updates live and the extras raise your real limits.

• Can I change or cancel my plan anytime?

  Yes. Switch plans from the Pricing page whenever you like — changes apply right away, and you keep all your content and connections. You can move back to Free at any time.

Security & privacy

• How do I turn on two-factor authentication?

  Open Security from the profile menu and follow the steps to link an authenticator app. It adds a second step at login, so a password alone isn't enough to get in.

• Is my data secure?

  Yes. Access tokens are encrypted at rest, every account is isolated to your workspaces, and you can enable two-factor authentication on your account.